Privacy & Cookies.

1. Introduction

Cosy Home Estate Agents (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Statement explains how we collect, use, disclose, store, and protect your personal data when you use our website, interact with us, or engage our services. We comply with the EU General Data Protection Regulation (GDPR) and all applicable Irish data protection laws.

By using our website or providing us with your personal data, you agree to the terms of this Privacy Statement.

2. Who We Are / Data Controller

Cosy Home Estate Agents is the data controller for any personal information you provide to us. If you have any questions about this statement or how we handle your data, you can contact us at:

Cosy Home Estate Agents

Cregaclare Demense, Ardrahan, Co.Galway

087 038 2052

Property@cosy-home.ie

3. What Personal Data We Collect

We may collect and process the following types of personal data:

Contact Information: such as your name, postal address, email address, telephone number.

Property Preferences & Requirements: e.g. type of property, budget, location, features.

Financial Information: only where required, e.g. for payments or verifying capacity in transactions.

Identification Information: if necessary, for legal compliance (photographic ID, proof of address etc.).

Usage Data / Technical Data: e.g. IP address, browser type, device, referring website, pages visited, time spent on site.

Communications Data: records of correspondence, enquiries, feedback.

We collect data both when you provide it directly (for instance by filling in forms, contacting us, viewing properties, registering for alerts) and automatically (e.g. through cookies or analytics).

4. How & Why We Use Your Personal Data

We use your personal data for various purposes, in particular:

To respond to your enquiries, provide you with property information, sales and lettings services.

To facilitate property viewings, negotiations, valuations etc.

To perform the contract of services you engage us for.

For marketing purposes (only with your consent), such as sending property alerts, newsletters, or promotions.

To comply with legal, regulatory or statutory obligations (for example anti‐money laundering laws, tax law, PSRA regulations).

To improve our website, services, customer experience; to analyze usage trends.

5. Lawful Basis for Processing (GDPR)

We rely on one or more of the following lawful bases to process your personal data:

Your consent (for example, to receive marketing communications).

Performance of a contract (e.g. to provide you with estate agency services).

Compliance with legal obligations.

Legitimate interests of Cosy Home (for example improving services, website functionality), provided these do not override your rights.

6. Cookies and Tracking

We use cookies and similar technologies on our website to:

Distinguish you from other users.

Collect information about how users navigate the site, which pages are visited etc., for analytics and to improve the site.

You can manage or disable cookies via your browser settings.

7. Sharing Your Personal Data

We will not sell or rent your personal data. However, we may share your data in the following circumstances:

With service providers or agents who perform functions on our behalf (e.g. marketing, web hosting, IT services). They will be bound by confidentiality and data security obligations.

With legal, regulatory or government bodies as required by law.

In the event of a business sale, merger, or reorganisation, where information may be transferred or part of transferred assets.

8. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, to satisfy legal or regulatory requirements, resolve disputes, enforce our agreements. After that, either securely delete or anonymise it.

9. Data Security

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, misuse, loss, or alteration, including secure servers, encryption where relevant, staff training etc. However, no method of transmission over the Internet or method of electronic storage is 100% secure; while we strive to protect your personal data, we cannot guarantee absolute security.

10. Your Rights

Under GDPR and Irish law, you have rights in relation to your personal data, including:

The right to access personal data we hold about you.

The right to correct (rectify) inaccurate or incomplete data.

The right to erasure (“right to be forgotten”) in certain circumstances.

The right to restrict processing of your personal data.

The right to object to certain types of processing, including direct marketing.

The right to data portability (i.e. receive your data in a structured, commonly used format).

The right to withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, or if you have concerns about how we are using your personal data, please contact us using the details above. If needed, you also have the right to lodge a complaint with the Data Protection Commission in Ireland.

11. Changes to this Privacy Statement

We may update this Privacy Statement from time to time. The version on our website will always have the “Last updated” date. Where appropriate, we will notify you of significant changes (for example by email or by notice on our site).

12. International Transfers

If we transfer your personal data outside the European Economic Area (EEA), we will ensure that appropriate safeguards are in place (such as standard contractual clauses) to protect your rights and comply with legal requirements.